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Passion · Intensity · Energy   |   People · Integrity · Empowerment   |   Product · Innovation · Efficiency

Every role at Iron Sheepdog is expected to embody the Iron Sheepdog Standard: industry-leading software backed by White-Glove Service and operational excellence, delivered by a flat, fast-moving, transparent, results-driven team.

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POSITION SUMMARY

The Operations Specialist is a member of Iron Sheepdog's Operations & Systems team, reporting to the Director of Operations & Systems. This person maps how work gets done across the business, documents it, finds where it breaks, and writes the requirements for the fix. They partner with the team's systems, data, and automation specialists to get those fixes built and measured, and they help keep the team's projects organized and on track. The same person supports big projects across the company, from standing up new business units like ISD Services and ISD Materials to assisting on legal and credit matters that touch operations. This is a hybrid role based at Iron Sheepdog's Williamsburg, VA headquarters. Success in the first 6–12 months looks like a documented set of core operations workflows with baselines and targets, a project tracker the whole team trusts, and a reputation as the person who makes everyone else's work easier to finish.

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Process Mapping

• Map current-state workflows across Operations, Sales, and Finance, capturing the trigger, steps, systems touched, volume, manual hours, and owner for each.
• Identify bottlenecks, handoff failures, and manual gaps, and recommend where automation or process change would have the largest effect.

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Requirements & Handoff

• Write future-state processes and the requirements a builder can act on, and hand them to the right specialist on the team for systems, data, or automation work.
• Maintain the workflow registry and the documentation behind it as the business changes.

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Process Measurement

• Define baselines and targets for each mapped workflow and measure results after changes land, so the team can show what an improvement was worth.
• Pull and shape the data needed to measure process changes using Google Sheets and internal reporting.
• Support KPI baseline work for Operations metrics.

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Project Coordination

• Maintain the team's project tracker so issues, owners, dates, and status reflect reality, and prepare the weekly view the Director uses to run the team.
• Support project cadences for cross-functional initiatives with agendas, notes, action items, and follow-ups.
• Surface risks and slipping dates to the Director early so the team can adjust.

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External Coordination

• Coordinate logistics with outside parties such as counsel, vendors, university partners, and brokers, tracking what has been sent, what is owed, and when.
• Build and maintain the trackers, checklists, and status reports the team and leadership rely on.

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Big Project Support

• Support new business unit launches such as ISD Services and ISD Materials through research, process design, vendor coordination, and operational setup, alongside the team's data and systems specialists.
• Assist on legal and credit projects that touch operations, including document collection, lien and title work, and data production, working with outside counsel under the Director's guidance.

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Special Projects

• Take on special projects as assigned.

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Direct & Indirect Reporting Structure

• Direct Reports: None. This is an individual contributor role; coordinating the team’s projects is a service to the team, not supervisory authority over it.
• Indirect Reports: None.

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QUALIFICATIONS

Required

• 3–5 years of experience in operations, business analysis, project coordination, or a similar role, ideally at a growing company.
• Bachelor's degree in Business, Operations, Analytics, or a related field, or an equivalent combination of education and experience.
• Strong working skills in Google Sheets or Excel, including pivots, lookups, and building a model from raw data.
• Comfortable with process documentation tools such as Miro, Lucidchart, or Visio.
• Comfortable learning new tools quickly; we use Linear, Slack, and Google Workspace daily, and no prior Linear experience is needed.

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Competencies

• Systems Thinking: Gather and analyze information to solve root-cause problems rather than symptoms. See how a change in one workflow affects the teams and systems around it.
• Organization: Keep projects organized and on schedule by maintaining the tracker, running the follow-ups, and keeping teammates informed. Turn a messy conversation into a tracker, a process doc, or a one-page summary.
• Communication: Write clearly and speak clearly. Produce documentation that someone outside Operations can read without training, and requirements that a builder can act on without a second meeting.
• Proactive Ownership: Don't wait for an invite to help; see a gap in a process and close it, exercising initiative and accepting the measured risk that comes with it. Comfortable creating structure where none exists and owning it end to end.
• Teamwork & Collaboration: Establish and maintain effective relationships across teams; give and receive feedback constructively; prioritize team success over individual interests. Coordination in this role is a service to the team, not authority over it.
• Problem Solving: Identify and resolve problems in a timely manner; gather and analyze information, develop alternative solutions, and facilitate collaborative problem-solving while maintaining objectivity.
• Job Knowledge: Learn and apply new skills quickly; keep abreast of developments in operations, process improvement, and automation tooling.
• Attendance: Maintain consistent work attendance and punctuality; ensure work responsibilities are covered when absent.

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Preferred

• Hands-on experience with a workflow or automation builder (Zapier, Make, n8n, Power Automate, Airtable automations, or similar).
• Experience supporting legal, credit, or compliance projects.
• Experience coordinating with external partners such as outside counsel or consultants.
• Exposure to AI tooling.

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Advances Placement Toward the Top of the Range

• Hands-on SQL or BigQuery, or experience with Looker or a comparable BI tool.
• Experience building workflow or process documentation that other teams adopted and used.
• Prior work on process improvement, operations analysis, or systems implementation at a SaaS or services company.

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PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Physical Demands

• Ability to remain in a stationary position for extended periods (typically 6–8 hours per day), primarily at a computer workstation.
• Manual dexterity for sustained keyboard and mouse use.
• Visual acuity to review screen-based content, including spreadsheets, process maps, trackers, and reports.
• Ability to communicate effectively in person and via video conferencing, Slack, and other collaboration tools.
• Ability to travel locally and move about customer, partner, or company sites during occasional site visits.

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Work Environment

• Primary work environment: hybrid, split between Iron Sheepdog's Williamsburg, VA headquarters and a home office, per company policy.
• Regular schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Noise level: typically quiet to moderate, consistent with an office or home-office setting.
• Occasional local site visits may involve outdoor conditions.

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The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is not exhaustive and does not create a contract of employment.

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COMPENSATION & TOTAL REWARDS

The posted range of $70,000 – $80,000 reflects the base salary Iron Sheepdog expects to pay for this role. Final placement within the range is based on experience, qualifications, and internal equity. This role is also eligible for a performance-based bonus.

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Iron Sheepdog offers a competitive Total Rewards package, including:

• Base salary and performance-based bonus (role-dependent)
• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid time off and company holidays
• Hybrid work arrangement

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EQUAL EMPLOYMENT OPPORTUNITY & MULTI-STATE COMPLIANCE

Iron Sheepdog is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

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Iron Sheepdog is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law. Applicants requiring accommodation during the application or interview process should contact People & Talent.

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Employment with Iron Sheepdog is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, except as otherwise required by law.

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Offers of employment are contingent upon successful completion of a background check and, where applicable under state law, verification of work authorization (E-Verify), consistent with all applicable "ban-the-box" and fair-chance hiring laws in the posting location.

‍

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required, and duties may be added, changed, or reassigned at any time.

‍

Powered by P.I.E.

Passion · Intensity · Energy   |   People · Integrity · Empowerment   |   Product · Innovation · Efficiency

Every role at Iron Sheepdog is expected to embody the Iron Sheepdog Standard: industry-leading software backed by White-Glove Service and operational excellence, delivered by a flat, fast-moving, transparent, results-driven team.

‍

POSITION SUMMARY

The Mobile Quality Assurance Engineer ensures the reliability and performance of Iron Sheepdog's multi-platform fleet and logistics management SaaS — spanning our legacy React web app, modern Next.js web app, React Native mobile application, and backend infrastructure. Sitting within our fully remote Engineering team, this role contributes to and expands our automated testing frameworks and supports every stage of the software development lifecycle. Success in the first 6–12 months means growing, repeatable automated coverage for our mobile application, expanded E2E coverage across our CI suites, and fewer defects reaching the hard-working brokers, contractors, and haulers who depend on our platform every day.

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KEY RESPONSIBILITIES

Test Automation & Framework Development

• Write, maintain, and expand end-to-end (E2E) testing coverage using Cypress across our parallel CI suites.
• Contribute to the setup and ongoing expansion of our mobile automation framework using Playwright or a comparable tool (e.g., Detox, Appium), establishing repeatable, scalable automated test coverage for our React Native application.
• Write unit tests using Jest to ensure code quality across components and utility functions.

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Backend & Platform Validation

• Validate backend logic, Cloud Functions (Node.js), and Firestore security rules using the Firebase Emulator Suite.
• Collaborate with engineers to test and validate AI-powered features, including Google Vision AI for task photo OCR and Document AI for document classification.

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CI/CD & Environment Management

• Ensure smooth test execution and integration within our Bitbucket CI/CD pipelines.
• Use our library of 95+ Chrome snippets (browser automation scripts and admin utilities) to support environment maintenance and setup.

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Quality Insights & Collaboration

• Use session replay and heatmap tools such as Smartlook to debug UX issues, reproduce bugs, and improve overall application quality.
• Partner closely with the engineering team across all stages of the software development lifecycle, championing a White-Glove standard of quality for every release.

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QUALIFICATIONS

Required

• 2+ years of professional software testing or quality assurance experience.
• Experience testing mobile applications built with React Native.
• Experience with automated testing frameworks — specifically Cypress for E2E testing and Jest for unit testing.
• Hands-on experience with Playwright or another mobile/cross-platform automation framework (Detox, Appium).
• Experience testing modern web applications built with React 18 and Next.js 14.
• Familiarity testing Node.js backends and NoSQL databases, particularly Google Cloud Firestore.
• Experience with Git version control and code-quality tooling such as ESLint and Prettier.
• Strong communication and collaboration skills, with demonstrated success working in a remote team environment.

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Preferred

• Familiarity with Expo and mobile CI/CD pipelines using EAS Build and EAS Submit.
• Understanding of data warehousing and testing data synchronization processes with Google BigQuery.
• Experience testing third-party API integrations such as Twilio, SendGrid, Checkbook.io, or Samsara.
• Exposure to, or strong interest in, testing AI and machine learning applications.

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PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Physical Demands

• Ability to remain in a stationary position for extended periods (typically 6–8 hours per day), primarily at a computer workstation.
• Manual dexterity for sustained keyboard, mouse, and mobile device use, including hands-on operation of multiple phones and tablets during testing.
• Visual acuity to review screen-based content, including close inspection of UI layouts, test results, and logs across devices.
• Ability to communicate effectively via video conferencing, Slack, and other remote collaboration tools.

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Work Environment

• Primary work environment: fully remote home office within an approved state.
• Noise level: typically quiet to moderate, consistent with a home-office setting.
• Requires a dedicated, distraction-minimized workspace and reliable high-speed internet connection.

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The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is not exhaustive and does not create a contract of employment.

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COMPENSATION & TOTAL REWARDS

The anticipated base pay range for this role is $90,000 – $114,000 annually, determined by experience, qualifications, and internal equity within Iron Sheepdog's compensation framework.

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Iron Sheepdog offers a competitive Total Rewards package, including:

• Base salary and performance-based bonus (role-dependent)
• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid time off and company holidays
• Fully remote work environment

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EQUAL EMPLOYMENT OPPORTUNITY & MULTI-STATE COMPLIANCE

Iron Sheepdog is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

‍

Iron Sheepdog is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law. Applicants requiring accommodation during the application or interview process should contact People & Talent.

‍

Employment with Iron Sheepdog is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, except as otherwise required by law.

‍

Offers of employment are contingent upon successful completion of a background check and, where applicable under state law, verification of work authorization (E-Verify), consistent with all applicable "ban-the-box" and fair-chance hiring laws in the posting location.

‍

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required, and duties may be added, changed, or reassigned at any time.

‍

Powered by P.I.E.

Passion · Intensity · Energy   |   People · Integrity · Empowerment   |   Product · Innovation · Efficiency

‍

Every role at Iron Sheepdog is expected to embody the Iron Sheepdog Standard: industry-leading software backed by White-Glove Service and operational excellence, delivered by a flat, fast-moving, transparent, results-driven team.

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The Account Executive owns new-business sales for Iron Sheepdog's marketplace platform, building and closing a pipeline of brokers, contractors, and haulers across an assigned territory. This is a quota-carrying, individual-contributor role open to candidates from entry-level through experienced sales professionals — Iron Sheepdog provides structured onboarding and sales training, so prior sales experience is not required to start, though it shapes both starting territory and where an offer lands in the pay range. The territory, quota, and seniority of this role scale with experience — from a new rep ramping into a developing territory with close coaching, up to an established or strategic territory with a mature book of business and larger, more complex accounts, run independently. Success looks like a qualified pipeline, consistent quota attainment relative to territory maturity, and smooth handoffs into onboarding and Product Support.

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Responsibilities

• Build and manage a territory pipeline of brokers, contractors, and haulers, sourcing leads through prospecting, referrals, and marketing-qualified leads.
• Run the full sales cycle — discovery, demo, proposal, negotiation, and close — for Iron Sheepdog's marketplace platform.
• Collaborate closely with Credit Operations and the Area Sales Manager to oversee account governance, ensuring payment term compliance, assisting with outstanding balances, and addressing invoice discrepancies.
• Deliver a consultative, White-Glove sales experience that reflects deep understanding of construction-materials supply chain and short-haul trucking workflows.
• Maintain accurate and current pipeline, forecast, and activity records in HighLevel CRM.
• Meet or exceed monthly and quarterly quota targets under the ISD BMS / ISD Materials Commission Plan.
• Partner with Product Support and Operations to ensure a smooth new-customer handoff and onboarding experience.
• Represent the voice of the customer back to Product and Engineering, feeding market and competitive insight into the product feedback loop.
• Act as a brand ambassador for Iron Sheepdog at industry events, job sites, and customer visits within the assigned territory.
• Maintain working knowledge of multi-state trucking and construction-logistics regulatory considerations relevant to customer conversations.
• As experience and territory maturity grow: may mentor newer reps on territory-building and sales process, and contribute to territory/account planning with the Area Sales Manager.
• Operate as an autonomous, self-driven field seller, managing daily cadence and activity without requiring day-to-day micromanagement.
• Proactively and aggressively hunt for new opportunities every day, actively sourcing new project opportunities, aggregate/stone supply leads, and contractor relationships within the construction ecosystem.

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Skills and Qualifications

Required

• No prior Account Executive experience required—eagerness to learn, drive, and a strong desire to build a career in sales are essential, along with direct exposure to how loads get booked, brokers get chosen, or materials get moved.
• Valid driver's license and an acceptable motor vehicle record, given regular in-territory travel to customer and job sites.
• Comfort learning and working daily in a CRM (HighLevel) and standard business tools (Slack, Google Workspace).
• Strong verbal/written communication skills and a consultative, customer-first approach.

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Advances Placement Toward the Top of the Range

• 3+ years of quota-carrying, closing sales experience, ideally in logistics, trucking, construction materials, SaaS, or a related B2B field.
• 5+ years of quota-carrying experience, with a track record of managing larger or more complex accounts, for placement toward an established/strategic territory.
• Demonstrated track record of meeting or exceeding sales quota.

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Preferred

• Strong construction industry acumen, with an understanding of construction operations, trucking, aggregates, materials, and the relationships that drive the industry. 
• Familiarity with marketplace or two-sided platform sales motions.
• Prior experience mentoring or informally coaching other sales reps (relevant for placement toward the top of the range).

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Physical Requirements & Work Environment

Physical Demands

• Ability to sit and use a computer, phone, and CRM for extended periods while prospecting, proposal-writing, and reporting.
• Ability to drive independently for extended periods, including regular travel by car and occasional air travel within and beyond the assigned territory.
• Ability to walk active job sites, contractor yards, and outdoor construction or aggregate facilities, including uneven or unpaved surfaces.
• Ability to occasionally lift and carry sales materials, demo equipment, or promotional items up to 25 lbs.
• Sufficient visual acuity and manual dexterity to operate a laptop, mobile device, and CRM system while traveling.

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Work Environment

• Primarily a field and home-office role: time is split between remote/home-office work, customer offices, and active job sites or yards.
• On job sites, may be exposed to outdoor weather conditions, moving vehicles and equipment, and elevated ambient noise typical of construction or trucking operations; standard site safety practices and any customer-required PPE apply during site visits.
• Home/remote office environment is typically quiet to moderate in noise level.

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The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is not exhaustive and does not create a contract of employment.

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Total Rewards Package  

The anticipated base pay range for this role is $60,000 – $90,000 annually ($100,000–$150,000 OTE), 60/40 base-to-variable mix, plus commission per the ISD BMS / ISD Materials Commission Plan; reflects the base salary Iron Sheepdog expects to pay for this role. Placement within the range is based on experience, qualifications, and internal equity.

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Iron Sheepdog offers a competitive Total Rewards package, including:

• Base salary plus uncapped sales commission
• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid time off and company holidays
• Travel reimbursement for territory travel per company policy

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Equal Opportunity Employer  

Iron Sheepdog is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

‍

Iron Sheepdog is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law. Applicants requiring accommodation during the application or interview process should contact People & Talent.

‍

Employment with Iron Sheepdog is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, except as otherwise required by law.

‍

Offers of employment are contingent upon successful completion of a background check and, where applicable under state law, verification of work authorization (E-Verify), consistent with all applicable "ban-the-box" and fair-chance hiring laws in the posting location.

‍

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required, and duties may be added, changed, or reassigned at any time.