Launch Your Tech Career at Iron Sheepdog

Are you a tech-savvy problem-solver with a knack for troubleshooting and improving software? Do you see yourself growing into a full-fledged software engineer or technical project manager and are excited about the potential of AI in shaping the future of technology? Then this is your chance! Join our dynamic team at Iron Sheepdog, where we’re transforming the short-haul trucking industry with our innovative fleet management platform and actively exploring how AI can enhance our development processes.

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Role Objectives

As a Software Support Engineer, you’ll dive into our codebase, squashing bugs and enhancing features to directly improve the user experience. This junior role offers incredible hands-on learning:

• Technical Troubleshooter: Become the go-to for diagnosing and resolving complex software issues. Learn by doing as you read, debug, and fix code.
• Design Collaborator: Contribute your keen eye to our UX, suggesting improvements to make our platform even more intuitive and robust.
• Bridge the Support Gap: Team up with end-users, customer support, ops, and engineering to get those tricky tickets resolved and keep everyone happy.
• Deliver Impact: Show your skills by independently tackling smaller bug fixes and contributing to larger projects under supervision.
• Support & Development Synergy: Balance your time between resolving pressing support issues and participating in our scrum team’s development sprints.

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What you Bring to the Table

• 1-3 years of experience in troubleshooting software, identifying and fixing bugs, with an itch to write your own features.
• Solid programming fundamentals – you can confidently analyze and debug existing code.
• Creative problem-solving and a collaborative spirit for tackling challenges.
• Knowing Google Firebase and react is a plus.
• Excellent communication skills to bridge the gap between users and our engineering team.
• A genuine desire to become a top-notch software engineer or project manager.
• A positive attitude and willingness to be a key part of the Iron Sheepdog culture.

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Why Join Us?

• Accelerate your career development in a fast-paced and supportive startup environment that’s looking towards the future of technology, including AI.
• Gain real-world experience contributing to a product transforming an entire industry.
• Enjoy the flexibility of a junior role with the mentorship and guidance to help you reach your full potential.

We’re seeking individuals who want to learn, grow, and make a tangible difference in our success story. If this sounds like you, apply now!

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Equal Opportunity Employer:

Iron Sheepdog is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Iron Sheepdog is hiring a Customer Success Manager.

We are seeking a proactive and dedicated Customer Success Manager to join our team. In this role, you will be responsible for building and maintaining strong client relationships, ensuring they achieve their goals through the effective use of our platform. From onboarding to full adoption, you will guide customers every step of the way, driving satisfaction, retention and growth. Success in this role requires a deep understanding of our software platform and mobile application.

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Role Objectives

Responsibilities include but are not limited to the following:

• Client Onboarding: Lead new clients through the onboarding process, ensuring a smooth transition and effective adoption of Iron Sheepdog’s platform.​
• Relationship Management: Develop and nurture long-term relationships with clients, understanding their business needs and aligning our solutions to meet their objectives.​
• Product Advocacy: Promote the value of our platform by providing training, resources, and continuous support to maximize client engagement and satisfaction.​
• Feedback Integration: Gather client feedback and collaborate with internal teams to drive product improvements and enhance the overall user experience.​
  
• Issue Resolution: Address and resolve client concerns promptly, ensuring a positive experience and maintaining high retention rates.​

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Skills and Qualifications

Competencies:

• Experience: Proven experience as a Customer Success Manager or in a similar client-facing role, preferably within the technology or logistics sectors.​
• Communication Skills: Exceptional ability to communicate clearly and effectively, fostering positive business relationships.​
  Technical Proficiency: High computer literacy with the ability to learn and effectively explain evolving software features.
• Problem-Solving: Strong analytical skills to assess client needs and provide effective solutions.​
• Organizational Skills: Ability to manage multiple clients and priorities simultaneously, maintaining attention to detail.​
• Educational Background: Bachelor’s degree in Business, Communications, or a related field is preferred.

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Work Environment/Benefits

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Position Type/Work Environment

This is a full-time position with typical hours of Monday–Friday, 8:00 AM–5:00 PM. Occasional early mornings, late evenings, and weekend work may be required based on job duties. The majority of work takes place in an office setting, with travel up to 20%. Customer and job site visits may be necessary, and some job sites may expose employees to loud noises and various weather conditions.

Benefits Provided By Iron Sheepdog

• Health, Dental, and Vision. HSA plans are available.
• 401(k)
• Paid Time Off, Including vacation and company holidays

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Why Join Us?

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At Iron Sheepdog, we are committed to revolutionizing short-haul trucking logistics through innovative technology. As part of our team, you’ll have the opportunity to make a significant impact on our clients’ success and contribute to the growth of a forward-thinking company. We offer a collaborative work environment, opportunities for professional development and a chance to be at the forefront of industry transformation.​

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Equal Opportunity Employer:

Iron Sheepdog is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Join the Future of Fleet Management

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Iron Sheepdog is not just revolutionizing the short-haul trucking industry; we’re building the future of it with our innovative fleet management platform. We’re experiencing rapid growth and are on the hunt for a talented and motivated Software Engineer to join our dynamic and fully remote engineering team. If you’re a full-stack developer passionate about building scalable, user-friendly applications and are energized by the prospect of integrating cutting-edge AI into our development and product, we want to hear from you!

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Role Objectives: Developing Tomorrow's Solutions

As a Software Engineer at Iron Sheepdog, you won’t just be developing and maintaining our web and potentially mobile applications – you’ll be instrumental in shaping our AI-powered future. You will be expected to contribute to all stages of the software development lifecycle, from planning and design to implementation and deployment, with a keen eye towards leveraging the latest advancements in artificial intelligence. This role offers the exciting opportunity to take ownership of significant projects, collaborate closely with other forward-thinking engineers, and contribute to the evolution of our technology stack.

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Responsibilities

• Design, develop, and maintain intelligent features for our React-based web application and Node.js backend, with an emphasis on future AI integrations.
• Collaborate with product managers, designers, and other engineers to define and implement project requirements, exploring how AI can enhance user experience and efficiency.
• Take ownership and lead the development of epics and other medium to large-sized projects, coordinating with other remote team members and championing the exploration of AI-driven solutions.
• Write clean, well-documented, and testable code, with an understanding of best practices for AI/ML integration.
• Participate in code reviews to ensure code quality and knowledge sharing, including discussions around AI implementation strategies.
• Troubleshoot and resolve bugs and performance issues across the stack, with an eye towards how AI can assist in diagnostics and preventative measures.
• Contribute to the ongoing efforts to upgrade our technology stack, including the potential migration to TypeScript and NextJS or similar frameworks, with consideration for AI compatibility and optimization.
• Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives, actively contributing ideas on how AI can improve our development workflow.
• Stay up-to-date with the latest industry trends and technologies, with a particular focus on advancements in AI and machine learning and their potential applications within our domain.
• Contribute changes to our react-native mobile application (bonus if experienced).

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Skills and Qualifications
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• 3+ years of professional full-stack software development experience.
• Strong proficiency in JavaScript and experience with modern JavaScript frameworks, particularly React.
• Solid understanding of Node.js and backend development principles.
• Experience working with databases (e.g., NoSQL databases like those used with Firebase, and SQL).
• Familiarity with RESTful APIs.
• Experience with version control systems (e.g., Git).
• Excellent problem-solving and analytical skills, with an intellectual curiosity about the potential of AI.
• Strong communication and collaboration skills, with experience working effectively in a remote team environment and a passion for discussing innovative technologies like AI.
• Ability to take initiative and work independently, with a proactive mindset towards learning and implementing new AI concepts

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Additional Skills are a Bonus
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• Experience with TypeScript.
• Familiarity with NextJS or similar server-side rendering frameworks.
• Experience with React Native for mobile application development.
• Experience with Firebase and Google Cloud Platform (a strong foundation for leveraging Google’s AI services).
• Understanding of CI/CD pipelines.
• Exposure to or a strong interest in Artificial Intelligence and Machine Learning concepts and their application in software development.

Why Join Us?
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• Be part of a growing and innovative startup that is not just transforming the short-haul trucking industry but is poised to lead it into an AI-powered future.
• Work on a cutting-edge fleet management platform with a talented and passionate team that is excited about exploring and implementing value-add solutions.
• Enjoy the flexibility of a fully remote work environment where innovation and forward-thinking are highly valued.
• Take ownership of impactful projects and contribute directly to the company’s success.
• Opportunity to grow your skills and contribute to the evolution of our technology stack, with dedicated time and resources to explore and implement AI technologies.

If you’re a talented full stack engineer passionate about creating cutting-edge solutions, join us in revolutionizing fleet management for the fintech and construction industry. Apply today!

Equal Opportunity Employer:

Iron Sheepdog is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Iron Sheepdog is seeking a qualified account representative to help us grow and service our customer base in new and existing markets.

We’re looking for someone with a strong understanding of relationship building and closing deals. We are a startup technology company with ambitious growth goals. The ideal candidate has enthusiasm and ambition to help our company grow. Experience in the trucking, construction, materials, aggregates or related industries a strong plus.

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Role Objectives
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• Represent Iron Sheepdog, starting with a deep and comprehensive understanding of how our technology solution meets customer needs
• Build relationships with potential and existing customers in the markets we serve
• Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities
• Possess in-depth product knowledge and be able to conduct demos
• Work with our CRM to maintain accurate and up-to-date information about contacts and companies
• Coordinate with other ISD team members to ensure company goals are being met

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Skills and Qualifications
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• 3-5 years in business development, sales, or related role within the construction or related industry
• Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
• Proficiency with sales management software and CRM
• Personal integrity
• Ability to travel as needed

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